Managing Projects through People

Aim:	This programme is ideal for anyone who is in a Team Leader role and needs to lead, manage and motivate their team members in the shared objective of achieving the successful and timely completion of a project.
Course Objectives:	To become a confident, respected Team Leader Develop rapport with, and respect from, peers, subordinates and superiors Be able to resolve conflicts and overcome potential problems.
Course Duration	One day
Course Content:	Self Awareness -Identify a range of verbal and non-verbal factors which affect others; assess personal strengths, weaknesses and opportunities Communication Style - Understand why everyone is different and unique and therefore need to be communicated with using varying styles The Communication Chain - Communicating assertively upwards, downwards and laterally, whether one to one or to a group. Communication Techniques - Conveying ideas and information effectively, with clarity and brevity. Building rapport and trust, dealing with misunderstandings, effective questioning, active listening. Positive Messages - The importance of positive messages, confidence and positive, empowering beliefs. The Power of Persuasion - Sharing ideas and visions, creating empathy; the use of reason and logic, gaining commitment, building trusting relationships, making assertive requests, argue a case appealing to logical and emotional responses. Conflict Resolution - Resolving unproductive conflicts, personality clashes, handling difficult people, avoiding and overcoming destructive situations. Interpersonal Techniques - Select appropriate techniques to cope with situations ranging from selling ideas to managing conflict, consider approaches for modifying behaviour. Action Planning - Participants plan and discuss what they will actually do upon their return to work.

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