The background of NLP and the principles upon which it is based.
Understanding what makes everyone different and unique, and the need to have flexibility in communication styles
The three elements of communication and how they can be used to build rapport rapidly and effectively, whether face to face, over the telephone or in writing
The VHF channels of communication; how to identify the predominant one in somebody else from their language and eye movements, and then match it to ‘tune into their wavelength’
The 15 ‘power words’ – used most frequently in influencing because they communicate at the conscious and unconscious levels simultaneously
Non-verbal communication – using sensory acuity to determine how someone is feeling and even what they are thinking from their body language alone.
Filters – the internal mechanisms we rely on to make sense of the world around us and respond accordingly; how to identify somebody else’s filters and thereby understand how best to influence them
Active listening – the 3 levels of listening, how to hear what’s being said, how it’s being said and what’s really being said.
Questioning skills – how to guide the flow of a dialogue, elicit information and even discover solutions to problems with skilful questioning incorporating Appreciative Inquiry techniques.
Personal confidence – where it comes from, what undermines it and how to access it any time, anywhere, at will, using ‘anchors’.
Communicating with confidence to an audience.
Dealing with difficult people firmly, assertively and respectfully.
The assertive attitude and how it manifests in body language and the voice.
Using the assertive sentence to generate a win/win outcome
The Four Steps to Success formula – its application to goal achievement and communication mastery.