Sales & Customer Service

Sales & Customer Service2018-09-26T16:02:16+00:00

Our Sales & Customer Service Training is for :

  • Experienced sales people who feel that their results have reached a plateau and would like to re-energise them
  • Anyone who is new to sales and would like to reduce the ‘trial and error’ element in order to achieve great results from day one
  • Any sales person or buyer who feels that they don’t get the best deals because their negotiation skills are lacking effectiveness

On this page you will find what to expect on the courses, the types of sales & customer service training courses covered, see case studies, download a free guide and contact us for booking a course.

What to Expect

  • It is very easy to become de-motivated when every potential client seems to be saying “No”. Delegates learn how to overcome this, and even how to use any disappointments to significantly ‘ramp up’ their levels of motivation
  • Insights into how people buy and how to match the product/service you are offering to their buying needs
  • An understanding of the concept of ‘Customer Delight’ and how this generates repeat sales and ongoing referrals

All training programmes are tailored to suit the needs of the client and can also be delivered as one to one coaching programmes.

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Case Studies

Noble Manhattan Group

July 1st, 2016|0 Comments

Having had the pleasure of working with Di for over 16 years I have to say she is one of the most professional and dynamic trainers we have ever used. Di has worked for The [...]

A Franchised business

August 28th, 2015|0 Comments

Brian was running a franchised business; it wasn’t going well and clearly, his heart was no longer in it. At his first coaching session, we explored his values – those things that are really important [...]

Chartered accountants

August 28th, 2015|0 Comments

Jean is a manager in an international firm of chartered accountants. She takes her personal development and career progression seriously and asked for one-to-one coaching to explore how NLP could help her in this area. [...]

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Learning Curves

Good sales figures lead to healthy profits. If you are new to sales or if your sales team would benefit from a ‘refresher’ programme of new, proven techniques for boosting sales, then contact us today to discover more.
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