NHS Winchester felt that in a challenging and sometimes high pressure working environment, their Admin staff and PAs were succumbing to symptoms of stress. In discussion with the affected staff, they identified a need to be more assertive. Consequently, a tailored programme called ‘Enhancing Assertiveness’ was delivered and the following are some of the feedback comments received from delegates:


“Recognising that self esteem and confidence are the keys to assertiveness was really valuable to me. The course was excellent – really enabled discussion and reflection and I now have some excellent ideas for taking me forward, on which I can build further actions.”   Nerys


“The course was very well run, adapted to suit our needs. It was an excellent couple of days and I am now looking forward to putting everything into practice!”   Sally


“I found everything extremely valuable – confidence issues were a major factor for me. Everything was covered from my ‘shopping list’. The course was excellent and I have had a great time and enjoyed it thoroughly. Thank you.” Karen