Organisations today operate in a climate where continual improvement is both an expectation and a necessity.  In order to achieve and sustain improvements, they need to build increased personal effectiveness in staff at all levels.  In other words, they must maximise potential, which is exactly what a coaching style of management and mentoring achieve.

The trainer for this course has been a fully qualified Master Coach since 2000 and is Head of Corporate for the largest coach training organisation in Europe.  This means that it is delivered by a recognised expert in an enthusiastic and knowledgeable way, with plenty of practical exercises.

To teach a coaching style of management that enables staff in a supervisory role to develop their staff in the most effective way possible.

Attendees learn coaching tools, techniques and models that have a proven track record for improving performance in the workplace.

Through practical exercises, delegates have the opportunity to coach and be coached and thus experience at first hand the benefits of a coaching style of management.

1 day

What is coaching?  An exploration of how it works

What are the benefits – both the expected ones and the unexpected bonuses?

What are the differences between mentoring, coaching and counselling?

The skills and qualities of an effective coach

Building a relationship of trust and rapport

Active listening – how to ‘listen’ to the body language and voice tonality

Intuitive questioning – when to use open and closed questions

The one open question to avoid and how to use the TED acronym instead

The ‘miracle’ question

The GROW coaching model – how it works equally well in both a coaching and mentoring conversation

The Wheel of Life model

Goal setting – why do people resist doing it?

Outcomes and actions – how to use the Back to the Future model for plotting goal achievement

Obstacles and finding innovative solutions to them

Overcoming limiting beliefs and negative thinking patterns

Self esteem health check

Generating commitment and motivation